Privacy Policy

NeuroMosaics Privacy Policy

This Privacy Policy describes how NeuroMosaics collects, uses, and protects your personal data when you use our website.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

1. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you.

We do not intentionally collect any Special Categories of Personal Data about you.

2. How is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Apply for our products or services.
- Create an account on our website.
- Subscribe to our service or publications.
- Request marketing to be sent to you.
- Enter a competition, promotion, or survey.
- Give us feedback or contact us.
Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.¹
Third parties or publicly available sources: We may receive personal data about you from various third parties, such as analytics providers (e².g., Google Analytics based outside the UK/EEA), or payment and delivery services.

3. How We Use Your Personal Data and the Lawful Basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances and under the following lawful bases:

Purpose/Activity	Type of Data	Lawful Basis for Processing (UK GDPR Article 6)
To register you as a new customer	Identity, Contact	Performance of a contract with you
To process and deliver your order, including managing payments, fees, and charges	Identity, Contact, Financial, Transaction	Performance of a contract with you and necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you, including notifying you about changes to our terms or privacy policy	Identity, Contact, Profile, Marketing and Communications	Performance of a contract with you, necessary to comply with a legal obligation, and necessary for our legitimate interests (to keep our records updated)
To enable you to partake in a competition or complete a survey	Identity, Contact, Profile, Usage, Marketing and Communications	Performance of a contract with you and necessary for our legitimate interests (to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)	Technical, Identity, Contact	Necessary for our legitimate interests (for running our business, network security, fraud prevention) and necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Identity, Contact, Profile, Usage, Marketing and Communications, Technical	Necessary for our legitimate interests (to develop our products/services, grow our business)

Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.³

4. Disclosure ⁴of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table in section 3:

Internal Third Parties: Other companies in our group, acting as joint controllers or processors.
External Third Parties:
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers.
- HM Revenue & Customs, regulators, and other authorities based in the UK who require reporting of processing activities in certain circumstances.
- Payment processors (e.g., Stripe, PayPal) to handle transaction data securely.
- Delivery/shipping companies (e.g., Royal Mail, FedEx) to fulfil orders.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International Transfers

We are based in the UK, but some of our external third parties (e.g., cloud storage providers or email service providers) may be based outside the UK and the European Economic Area (EEA), meaning their processing of your personal data will involve a transfer of data outside the UK/EEA.⁵

Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeg⁶uards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (e.g., Standard Contractual Clauses, where applicable).

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

8. Your Legal Rights (UK GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data (commonly known as a “data subject access request”).
Request correction of the personal data that we hold about you.⁷
Request erasure of your personal data.⁸
Object to processing of your personal data.⁹
Request restriction of processing your personal data.¹⁰
Request transfer of your person¹¹al data to you or a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the Contact Details below.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

9. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Point of Contact in the following ways:

Email: dhekelia@neuromosaics.com

This Privacy Policy was last updated on [23/11/2025] and supersedes all previous versions.